"Supporting all clients"

A major loss such as a fire or flood or even a complex small claim, can quickly turn into a very difficult situation for Insurance Brokers and their clients. Should the worst happen, it is vital that businesses and home owners get the right claims support in place from the outset. With CEC, all clients can get immediate access to specialist claims support services which include the following key features.

  • 24/7 support – comprehensive technical advice on claims and non-claims related issues
  • Access to a national network of independent Chartered Loss Adjusters
  • Pricing certainty with unique fixed Pre and Post Loss Charges
  • Includes all classes of claim with no exclusions or qualifying criteria
  • Product and claims training programmes for Insurance Brokers
  • Free document downloads
  • Employee benefit scheme for Insurance Broker staff
  • Revenue opportunities for Insurance Brokers through product sales
  • Contact with clients within 1 hour of notification by the Insurance Broker
  • Loss Adjuster site visits within 24 hours to discuss the claim
  • Joint meeting with insurers Loss Adjusters to conclude their enquiries
  • Contractor approval to make premises safe – costs initially paid by clients
  • Loss Adjuster advice on how to mitigate the loss
  • Guidance on salvage arrangements and how to minimise any disruption
  • Appointment of specialists, surveyors or building contractors
  • Optional supply chain is available – use is entirely the client’s decision
  • Advice regarding alternative premises and/or increased cost of working
  • Quantification of the loss and presentation of all evidence to insurers
  • Liaison with client’s accountant to prepare business interruption claims
  • Negotiation of settlement with the insurers own Loss Adjuster
  • Arrangement of interim payments where required
  • Unjustified repudiations are resisted and clients supported throughout
  • Technical advice on all aspects of liability claims
  • Technical support on sums insured, valuations, warranties or endorsements