"Setting the industry standard"

We are pioneers in the claims support sector and innovators who constantly push the limits of product and service. Relentless in our pursuit of excellence, we constantly focus on our products to ensure they meet client expectations. We have set the standard in our sector for others to follow and this single-minded focus has allowed us to develop a business which is now a market leader. Key to the success of CEC, is our mission, purpose and values which guide us in everything we do.

Our Mission

Simply put, we protect the interests of our business partners and help them to retain clients through exceptional service. At CEC we look at everything from the point of view of our clients. In an increasingly volatile world, we provide products that offer support, certainty and flexibility for people. By listening carefully to the needs of our clients, we are able to develop claims solutions that work for everyone.

Our Purpose

We are the standout provider of claims assistance services for business, property owners, families and also individuals. CEC is now the industry benchmark for Insurance Brokers, Corporate Partners and their clients.

Our Values

Our values are what we stand for. They provide the framework for how we do business and guide us in everything we do, from our business strategy, through to key decisions and more routine day-to-day tasks.


We operate positively, have the right attitude, and demonstrate our expertise and knowledge.


We care passionately about the people we serve and always look for opportunities to go the extra mile.


We constantly look for new ways of doing things, whether it’s adding value by developing new products, or the little things that can make a big difference.


Fairness is out “watchword” and we always aim to ensure the right outcomes are delivered.


We are always here for our clients, keeping our promises and working collaboratively with them to develop the very best solutions.